When access is denied with the denied reason 'Not Authorized at this time' , various possible causes may explain the denial:
- In the definition of the cardholder Access group, this reader may have a weekly program which is in red period at that time
→ Check the weekly program of this reader in the corresponding Access group screen.
- In the definition of the cardholder Access group, this reader may have a crisis level lower than the actual crisis level of the site
→ Compare the crisis level of this reader in the corresponding Access group screen with the actual crisis level defined in the Manual action>Crisis level screen.
- The current date is defined as a holiday
→ Check in the Holiday screen if the day is a Holiday or a Special day.
Troubleshooting steps:
→ Try a similar cardholder with the same definitions as the denied one to see if the problem reproduced.
→ Check that the 'Re-sending card definitions after "denied" event' option is set in Tools>Options>Server (if not, set the option and restart the application) and pass the card twice, wait 3-4 seconds between the passes.
→ If the previous step did not help, initialize the controller.
→ If the problem persists use the Report Wizard to check the following:
1. when this person accessed to this reader for last time
2. if that person has been denied on other readers
3. if other people accessed to the same reader at the same time
4. if recent changes have been done in the database on: the cardholder, his/her access group, the reader
5. if communication problems have occurred recently on this controller.
If case you want to report the problem to us:
Go to Tools>Options>Journal and set the option "Show commands for information", restart the application and note the command that is sent when this person is downloaded. Send this info to our technical support along with the main DB and the Journal. Specify the reader name, the cardholder name and the time and date when access was denied.
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