Access with the label 'Unknown Card' is generated when the corresponding card has never been downloaded to the corresponding controller.
→ Check the reader format is compatible with the existing card codes in the Reader>Badge format screen.
→ Check that the corresponding reader is cabled in the same way as other readers.
→ Check that the reader and the card have the same defined technology on the software.
→ Check that the corresponding reader is included in the Access group of the cardholder.
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